Refund policy

 

Refunds (if applicable)

If 14 days have passed from the date of purchase, refund or exchange will not be granted.

Shipping costs are non-refundable.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will only be granted with partial refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If refund is approved, it will be processed and credited by the original method of payment within 3 business days.

Late or missing refunds (if applicable)

If you have not received a refund, contact your bank.
If 3 business days have passed and you have not received your refund, please contact us at info@octaviahome.co.

Returns (if applicable)

To be eligible for return, the item must be unused, in the same condition received and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as candles cannot be returned. 

To complete your return, we require a receipt or proof of purchase. Simply send us an email at info@octaviahome.co detailing your issue and we shall arrange the collection of your returned items and proof of purchase.

Gift items
Gift items cannot be returned or refunded.

Sale items
Sale items cannot be returned or refunded.

Exchanges (if applicable)
Only defective or damaged items are eligible for exchange.